CJ CREATEZ, LLC

💵 Deposit-Based Policy: When booking an appointment at our salon, a deposit of 50% of the service cost is required to secure your slot. This deposit is non-refundable in the event of a cancellation within 24 hours of the appointment time or in the case of a no-show. The deposit will be deducted from the total service cost upon completion of your appointment. This policy is in place to ensure that we can continue offering the best possible service and availability to all our clients. 24-Hour Notice Policy: To maintain the highest level of service and availability for all our clients, we respectfully ask that you notify us at least 24 hours in advance for any appointment cancellations. Cancellations made with less than 24 hours'/same day notice will incur a fee of 50% of the scheduled service price, which will be charged to your account. We thank you for your understanding and cooperation, as it helps us effectively manage our schedule and serve all clients. Late/Show Policy: We understand that sometimes plans change unexpectedly. However, not showing up for a scheduled appointment impacts our team and other clients. Please arrive on time for your appointment. Clients arriving 15+ minutes late may need to modify or reschedule their service. After 20 minutes, the appointment will be considered a no-show and must be rescheduled. No-shows or last-minute cancellations will be charged 50% of the booked service. A deposit may be required to book future appointments. If Policy is abused and payment is not received you will be banned from booking future appointments. We recommend that you contact us in advance if your plans change so we can reschedule accordingly and avoid unnecessary charges. 🤧 Sickness: In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you may be asked to reschedule your appointment. This is for your well-being as well as the health of myself and clients. Right to Refuse Service: I have the right to refuse service to anyone who is sick, behaving improperly, intoxicated, or if their state of health may influence the effects of the service. ✂️ Guest Policy: To keep the studio comfortable and ensure the best experience for all clients, no additional guests are allowed during appointments. Our space is small and designed to provide a relaxing, one-on-one environment. For safety, comfort, and limited seating, only clients receiving services may be in the studio. Please arrive alone to your appointment. This includes: Friends Partners Children (unless being serviced) Clients who arrive with a guest may be asked to reschedule their appointment. Thank you for understanding and helping maintain a calm, focused space for everyone 🤍 Service Adjustment Policy: If you are unhappy with your service, please call and notify us within three days. We are happy to have you return to the salon and your original service provider for an adjustment. Adjustment services must be completed within 14 days of the initial appointment. Please note that adjustments cover corrections from the original service provider, not a change of mind. It is important to remember that using a box color or transforming from dark to light tones may take several appointments to achieve your desired results.